Stephanie Dyrby accepts online payments with the following credit cards Paypal.
Payment will only be deducted from your account when the physical item is shipped or the virtual product is created unless otherwise agreed or stated on your order.
When paying with Visa Electron and Mastercard Debit, which is a debit card, the payment will be reserved in your account in accordance with the terms of your card until we withdraw or decline the payment.
All prices on the website include VAT.
The website uses the following currencies for pricing:
Danish krone DKK
American dollars USD
Stephanie Dyrby uses a secure payment server that encrypts all information with SSL protocol, meaning your data is secure and cannot be read by other third parties.
Delivery and Shipment
Please allow Stephanie Dyrby 1-14 days to prepare the painting and art print for delivery. The delivery time for your order is 2-14 days. It the will be 100% worth the wait.
Free shipping worldwide.
Stephanie Dyrby uses PostNord, GLS, 3xWilhelmsen, UPS and DHL for shipment of your ordered items.
Freight cost is calculated from the weight and size of the items.
You can choose to have your shipment sent with delivery to your home address or the nearest package shop depending on whether you buy a print or an original painting.
You will receive a Track and Trace number upon shipment, which allows you to track the shipment at all times.
If you regret your purchase (Withdrawal)
No right of refund is granted on goods purchased in our webshop. Since the products are special made and with handmade details, Stephanie Dyrby can’t offer refund on items.
Unfortunately we are not able to guarantee that the colors on the product you receive is exactly similar to those you have seen on your screen. Colors may vary from one IT-device to another.
We do not resell personal information and do not pass on your personal information to others. They are only registered in our customer directory. You can delete your information at any time.
In order for you to enter into an agreement with Stephanie Dyrby, we need the following information:
– Phone number
– Email address
We make the registration of your personal information for the purpose of delivering the goods to you.
The personal information is registered with Stephanie Dyrby, and stored for up to five years, after which the information is deleted.
When collecting personal information via our website, we ensure that it always happens by submitting your explicit consent, so that you are informed exactly what information is being collected and why.
The director and employees for Stephanie Dyrby have access to the information recorded about you.
The data manager in Stephanie Dyrby is: Stephanie Dyrby.
We do not store and transmit customer information encrypted.
As registered with Stephanie Dyrby, you always have the right to object to the registration. You also have the right to know what information is registered about you. You have these rights under the Personal Data Act and in connection with this, please contact firstname.lastname@example.org .
On https://stephaniedyrby.com/, cookies are used for the purpose of optimizing the website, and its functionality, making the visit as easy as possible for you.
We use log statistics at https://stephaniedyrby.com/,
which means, we have a statistics system, that gathers information, that can supply us with a statistical indication of, how many visitors the site has, where they are from, and on which landing page they leave the site and more.
The Log statistic is only used with the purpose to improve Stephanie Dyrby’s website.
In the event of a complaint, our e-mail address must be stated: email@example.com and the website on which you purchased the item.
A complaint about a product or service can be filed with the Center for Complaints, the House of Commons, Toldboden 2, 8800 Viborg.
You can appeal to the Center for Complaints through the Complaints Portal for the House of Commons (Link) .
For EU citizens outside the EU, complaints must be sent via the EU Commission’s online complaint platform.
This form will only be completed and returned if the right of withdrawal is invoked.
– To [insert the trader’s name, physical address and, where appropriate, fax number and email address of the trader himself]:
– I / We (*) hereby announce that I / We (*) wish to exercise the right of withdrawal in connection with my / our (*) purchase agreement for the following goods (*) / provision of the following services (*)
– Ordered it (*) / Received it (*)
– Consumer’s name (Consumer’s names)
– Consumer’s address (Consumer’s address)
– Consumer’s signature (Consumer’s signatures) (only if the contents of the form are communicated on paper)